Air India, after an internal inquiry into the urine scandal, has said that 34-year-old accused Shankar Mishra was not served much alcohol. The airline said in its official statement that Shankar Mishra did not appear very drunk. He did not pose any risk to the safety of the flight.
Air India accepted that it had not correctly categorized the incident as per Civil Aviation Requirements (CAR) rules. Also said that the flight crew and ground staff have been warned to strictly follow the CAR guidelines while reporting such incidents in future.
The airline said that the cabin crew and ground staff have been counseled and have returned to duty. Air India had de-roasted four cabin crew members and a pilot due to the investigation.
The woman said that when she asked to change the seat, she was told that at present no seat is available. He also said that he was made to sit on a dirty seat for about two hours.
Giving a sequence of events that took place in the aircraft, the airline said that the complainant had approached the crew after the urination incident. It was said that the crew gave new clothes to the complainant after the allegation. Helped clear his luggage and was shifted to another business class seat.
Air India also said that when the crew spoke to Shankar Mishra about this allegation, he was calm and cooperated with the preliminary inquiry.
The Directorate General of Civil Aviation (DGCA) has imposed a fine of Rs 30 lakh on Air India and Rs 3 lakh on the flight service director of the airline for this incident. The aviation regulator has also suspended the license of the pilot-in-command of the flight for a period of three months.